FAQ
Frequently Asked Questions
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.
During holidays or high-demand periods, processing times may be slightly longer.
How long does shipping take?
Shipping times vary depending on your location.
Estimated delivery times are usually between 7–15 business days, although delays may occasionally occur due to customs, weather conditions, or carrier issues
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor the status of your shipment at any time.
What should I do if I receive a damaged item?
If your order arrives damaged or defective, please contact us with:
- Your order number
- Photos of the item
- Photos of the packaging (if applicable)
Our support team will review your request and work toward an appropriate solution.
Do you offer refunds or returns?
We want you to be satisfied with your purchase.
If you experience an issue with your order, please contact our customer support team. Return and refund eligibility may vary depending on the nature of the issue and the condition of the item.